1300-305-984 Contact us

FAQ

GENERAL

Onepost Invitations and Social Stationery

Showroom open by appointment only

Location: 29 Corringle Close, Helensvale, Queensland 4212 AUSTRALIA
Call Toll Free: 1300 305 984
Telephone: 07 5665 8328

Customer Service Hours by Phone:
Monday to Friday 9:00am ~ 5:00pm

We also have an online chat service available and we love chatting!

Email: [email protected]

Onepost Stationery ships world wide, please feel free to email any questions regarding your location.

Email: [email protected]

Once your order has been placed you will receive an emailed PDF Proof, once approved our standard invitation designs will ship in around 3 days. For custom design orders the process can take up to 10 days.

Onepost Stationery uses Express Post for Australian deliveries and is charged at a flat rate of $15.00. For most East Coast Capital cities orders are usually delivered overnight, but if you live in Perth this can take up to 3 days, for those that live in rural areas you will need to add 2 days.

After you have placed an order you will receive an order confirmation email. You will then receive (the following business day) an emailed PDF Proof designed by a real graphic designer for your approval. This proof will look exactly as it would printed and you then have the oppotunity to email back any changes you would like made. We make those changes and email you a new proof. Additional proofs are at no extra charge and we do not begin printing until we have had your approval to do so.

Once your order has been approved we will begin to print, cut and pack your order and upon dispatch we will email you tracking details and a link so you can keep track of your goods.

Onepost Stationery does offer a rush service on invitations, for an additional fee you will be placed at the front of the queue.
For Standard Invitation Designs the cost is an additional $30.00, if you require an Invitation Design from Scratch the charge will be $75.00.

Please note that the exception to the rule is stationery required for funeral services. All of our funeral stationery is dispatched ASAP with no extra rush charges applied.

All of our invitations are designed with your choice of wording, browse our extensive range of sample wordings on our site and simply enter your choice of wording on the product page of your chosen invitation design. Once you submit your order a graphic designer will typeset a proof and email you a PDF File looking exactly as it would printed. You can request any changes at all and our graphic designer will make those changes and re email you a new proof. Nothing is printed until we have an emailed approval from you to go ahead and print. Additional proofs are free of charge.

Yes, we print guest names free of charge on all of our invitations (should you want this done). If you order 60 invitations and only provide 50 names we will print the remainder blank ready for you to handwrite the names in.

Yes, if you cannot find a design on our website that suits your needs we are more than happy to design something for you. You will need to allow extra time for this to be done. Email us your requirements and quantities needed and we will email a quote to you. If you accept the quote you can then telephone through a credit card number and expiry date to book your order in. Please note that we cannot begin any artwork on your design until we have received confimation and payment of your order/quote.

ORDERING

You will need to consider a few things when trying to work out how many invitations you will need to order. For example if you have 100 guests, most will be couples so we would recommend 50 invitations plus an extra 10-20 invitations to cater for singles and those you may have forgotten. Another thing to consider is that if you may have some guest that cannot attend your function, in which case you can invite those that you couldn't fit in initially.

Also if you are handwriting guest names make sure you have spares to cover spelling mistakes or messy handwriting.

Yes, you are very welcome to order extra invitations at a later date, we keep everthing on file. You will be charged a per piece price and shipping will apply, also there is a minimum of 10 pieces that will need to be ordered. So if you can it is always best to order extras in your initial order to avoid extra shipping charges.

To order extra invitations you will need to call us direct and we can take credit card details over the phone.

Call toll free on 1300 305 984

We accept PayPal, Mastercard, Visa Card and American Express on our website via a secure encrypted online payment gateway.

You can also choose to make payment via these options:

Direct Deposit:

  • Bank: Commonwealth Bank
  • Branch: Bentleigh
  • Name: One Post
  • BSB: 06 3106
  • Account Number: 10256787

Phone Ordering:

  • We can take your order and payment over the phone, or place your order online and select 'Pay by Phone' and simply phone your credit card number through during business hours. If the phone is unattended please do leave a message and your best contact number and we will call you straight back.

Cheques and Money Orders:

  • Please send cheques and money orders with a printed copy of your order. Please note that Cheques, Money Orders & Bank Transfers will delay the dispatch time until your funds have been cleared in our account.

 

AUSTRALIAN RESIDENTS

Shipping to all Australian locations is a $15.00 flat rate Express Post.

We recommend that you have your goods delivered to a work address or an address where you know there will be someone to accept the goods.

INTERNATIONAL ORDERS

If you live outside of Australia we will advise you of shipping costs. Please email before placing your order for shipping costs to your location [email protected]

SHIPPING

AUSTRALIAN RESIDENTS

Shipping to all Australian locations is a $15.00 flat rate Express Post.

We recommend that you have your goods delivered to a work address or an address where you know there will be someone to accept the goods.

INTERNATIONAL ORDERS

If you live outside of Australia we will advise you of shipping costs. Please email before placing your order for shipping costs to your location [email protected]

Once you have approved your order, invitations are usually shipped within 3 business days for our standard invitation designs. If you require a design from scratch (we create artwork from your ideas) the process can take up to 10 days.

AUSTRALIAN RESIDENTS

Generally all orders on the East Coast of Australia will be deivered next day. However if you live in Perth it can take an extra 3 days and if you have a rural address you will need to add another 2 days.

To get a more acurate time frame check your postcode on the Australia Post Delivery Network. CLICK HERE to check your postcode.

INTERNATIONAL ORDERS

International orders can take anywhere from 3-10 business days to be delivered from the time that we dispatch.

Yes, once your order has been dispatched from our studio you will be sent an email with an Express Post tracking number and a link to track your order on the Australia Post website.

STOCKS

Onepost only uses premium quality card stock (280gsm)  to print invitations and all of our invitation designs include premium quality matching envelopes.

Yes, all of our invitations inlude premium quality matching envelopes.

TERMS & CONDITIONS

All copyright is wholly owned and reserved by Onepost. We have a large collection of invitation and stationery designs and these works cannot be copied, duplicated or recreated in part or in full.

Your privacy and personal details are important to us and are kept completely confidential. Under no circumstances will your details be provided to a third party.

All prices are subject to change. All prices include 10% GST and are displayed and charged in Australian dollars. All orders will be accompanied by a Tax Invoice.

Onepost requires payment in full prior to the commencement of production. Once an order is in production no refunds can be given.

Items that have been damaged in transit will be replaced as long as you have reported this within 7 days of receiving your order. Please do choose carefully as we cannot offer refunds for incorrect numbers ordered, incorrect stock ordered or a simple change of mind.

Onepost always endeavours to ensure all orders dispatched are complete and correct and each order is checked and double checked by a number of staff members. However, on occasion an error can occur and we recommend contacting us within 7 days and we will rectify any mistakes caused by us at our expense.

Onepost will not take any responsibility for any errors after the 7 day period and considers all orders completed after this time.

Onepost has a stringent proofing process, a graphic designer will email a PDF File proof to you and you can make as many alterations as needed. Changes are made and new proofs are emailed to you for your approval. We ask for an emailed approval prior to printing confirming that you have checked that ALL details are correct and you are happy to go ahead with printing. It is a great idea to have your friends and family also check the proofs as they may pick something that has been missed. Remember that we provide additional proofs FREE of charge.

Once you have approved the proofs the invitations/stationery is considered correct and printing will begin. No refunds can be given for 'mistakes' that have been approved by a customer once printing has commenced. In the event that your invitations have been printed and you realize that the time is wrong or something has been misspelt etc you can have your stationery reprinted with a 20% discount. If your order has already been dispatched shipping fees will apply again. Only the items with the mistake will be given a 20% discount, shipping is a flat rate and cannot be discounted.

Onepost endeavours to dispatch all orders in the time frame stipulated. Once dispatched delivery is out of our control, we use Australian Express Post and have found them to be very reliable and prompt with their deliveries. Onepost cannot be held responsible for orders that may be received outside of stipulated time frames.

Reviews


I ordered some personalised Religious Celebrations cards for my son's Holy Communion. Nicole responsed to my query straight away and sent me through a proof just the day after submitting my online order. I have found Nicole to be very understanding and professional. I will definitely be recommending this website to my friends.
Kelly
Nov 13, 2015